How can we help you?

My Downloads has updated and content has disappeared

If you have recently noticed that your My Downloads app has updated and your saved downloads are missing, this is because your device is set to auto update and has automatically downloaded our new version of the My Downloads app.

As the new app is not compatible with the old app, any downloads that were present in the old app will not have been copied across.

If this has happened, then you simply need to access your download page, or pages, and download again, firstly making sure you have the latest version of the app installed from the iTunes app store and that your iOS version is up to date.

- Install My Downloads from iTunes app store

It's always recommended that content is saved to the camera roll so that it can be kept safe or backed up to iCloud.

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If your questions are still not answered, please send our support team a message and we will aim to get back to you within 24 hours.

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