How can we help you?

Downloading using our free download app

When you land on your download page for the first time you will be asked if you wish to download our free download app.

iOS Download app

 

Clicking the 'Get the Download App' button will take you to the Apple App Store where you can download the app for free.

Or you can install the download app from the Apple app store using the link below:

Install My Downloads from iTunes app store

Note, you will need to select "I already have the app" if you continue to see the popup message

 

Saving to the download app

Once you have installed the app, return to the download page in Safari.

Clicking the 'Save' button will now open up the download within the app and begin downloading. Or, alternatively, select Save to... Download App.

Download button

Once the app has opened, the download will begin. Feel free to let the download continue in the background. You will be notified when the download is complete.

Downloading file

 

If you are having issues downloading, and receiving any error messages, please review our Download App troubleshooting guide.

 

Once the download is complete the file will be ready to be viewed.

File saved

 

Using the download app

Simply tap on a row to view a saved file. The file will open in the built in iOS file viewer.

Play video

 

 

Saving a video to your camera roll

From within the download app you can save a video to your camera roll. This can then allow you to export, share or edit your video.

To save to your camera roll, open your video and select to export icon from the bottom left.

Save to camera roll

 

Note: On iPad, this icon is in the top right corner.

 

Then select the option to 'Save Video'.

Save to camera roll

 

If you have any questions please feel free to contact us using the form below.

Send us a message

If your questions are still not answered, please send our support team a message and we will aim to get back to you within 24 hours.

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