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Why do I keep getting "address is invalid"?

If you keep getting the message "Safari cannot open the page because the address is invalid." this is because you have selected to install our free download app but then have not installed it, or have deleted the app.

You will need to install our free download app in order to download.

- Download our free download app

 

Alternatively, if you do not wish to install our free download app you can select Save to... Direct Download. 

Please note, that you will have to use our free download app to save certain files such as video and music, so it's much easier to use our free download app.

Downloading using our free download app

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If your questions are still not answered, please send our support team a message and we will aim to get back to you within 24 hours.

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